Cancellation and Refund Policy

Cancellation and Refund Policy <p data-start="34" data-end="257">At <strong data-start="37" data-end="57">Viora Collective</strong>, we aim to provide our customers with a smooth and satisfactory shopping experience. We understand that circumstances may change, and therefore offer the following cancellation and refund guidelines:</p><ul data-start="259" data-end="1952"><li data-section-id="14edf4g" data-start="259" data-end="529"><strong data-start="261" data-end="284">Order Cancellation:</strong> Cancellation requests will be considered only if submitted within <strong data-start="351" data-end="382">7 days of placing the order</strong>. However, cancellation may not be possible once the order has been confirmed with the vendor/merchant or the shipping process has already started.</li><li data-section-id="1onbdpo" data-start="531" data-end="821"><strong data-start="533" data-end="559">Non-Cancellable Items:</strong> Orders for <strong data-start="571" data-end="594">perishable products</strong>, including flowers, food items, and other similar goods, cannot be cancelled. However, a refund or replacement may be considered if the customer can establish that the product received was defective or of unacceptable quality.</li><li data-section-id="1j122c8" data-start="823" data-end="1141"><strong data-start="825" data-end="859">Damaged or Defective Products:</strong> If you receive a damaged, defective, or incorrect product, please contact our <strong data-start="938" data-end="1000">Customer Service Team within 7 days of receiving the order</strong>. The complaint may be subject to verification and confirmation by the respective merchant/vendor before a refund or replacement is approved.</li><li data-section-id="1ub5412" data-start="1143" data-end="1460"><strong data-start="1145" data-end="1174">Product Not as Described:</strong> If the product received differs significantly from its description or images on our website, or does not meet the stated specifications, please contact our Customer Service Team within <strong data-start="1360" data-end="1382">7 days of delivery</strong>. After reviewing the complaint, we will determine the appropriate resolution.</li><li data-section-id="1h4qm2c" data-start="1462" data-end="1665"><strong data-start="1464" data-end="1490">Manufacturer Warranty:</strong> For products covered by a <strong data-start="1517" data-end="1544">manufacturer's warranty</strong>, customers should contact the respective manufacturer or authorised service centre directly for warranty-related claims.</li><li data-section-id="1sff15c" data-start="1667" data-end="1952"><strong data-start="1669" data-end="1691">Refund Processing:</strong> Once a refund has been approved by <strong data-start="1727" data-end="1747">Viora Collective</strong>, the applicable refund amount will generally be processed within <strong data-start="1813" data-end="1834">3–5 business days</strong>. The actual time taken for the amount to reflect in your account may vary depending on your bank or payment provider.</li></ul><p data-start="1954" data-end="2096" data-is-last-node="" data-is-only-node=""><strong data-start="1954" data-end="2096" data-is-last-node="">For any cancellation, return, replacement, or refund-related assistance, please contact our Customer Service Team with your order details.</strong></p>