Frequently Asked Questions <details id="e-n-accordion-item-1980" open> <summary data-accordion-index="1" tabindex="0" aria-expanded="true" aria-controls="e-n-accordion-item-1980" > Do I need an account to shop? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> <p>No need account to shop on our website. You will get whatsapp and email notifications where you can manage your orders. However creating account is useful for regular orders and frequent shopping!</p> </details> <details id="e-n-accordion-item-1981" > <summary data-accordion-index="2" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1981" > What payment methods do you accept? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> We accept major debit/credit cards, UPI, net banking, and secure wallet payments through trusted gateways. </details> <details id="e-n-accordion-item-1982" > <summary data-accordion-index="3" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1982" > Do you offer Cash on Delivery (COD)? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> <p>Yes, we offer COD.</p> </details> <details id="e-n-accordion-item-1983" > <summary data-accordion-index="4" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1983" > What are the shipping charges? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> <p>Shipping charges depend on your location and product weight. You can view the exact shipping cost at checkout before confirming your order.</p> </details> <details id="e-n-accordion-item-1984" > <summary data-accordion-index="5" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1984" > How long does delivery take? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> <ol><li>Tamil Nadu (other cities): 3–5 working days</li><li>Other Indian states: 5–7 working days</li></ol> </details> <details id="e-n-accordion-item-1985" > <summary data-accordion-index="6" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1985" > Do you provide free shipping? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> Yes, we offer free shipping on orders above ₹1000 to 1500. </details> <details id="e-n-accordion-item-1986" > <summary data-accordion-index="7" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1986" > What is your return policy? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> <p>We accept returns within 7 days of delivery for damaged, defective, or incorrect products. Items must be unused and in original packaging.</p> </details> <details id="e-n-accordion-item-1987" > <summary data-accordion-index="8" tabindex="-1" aria-expanded="false" aria-controls="e-n-accordion-item-1987" > How do I contact customer support? <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> <svg aria-hidden="true" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z"></path></svg> </summary> <ul><li>Helpdesk: +91 0000 00000</li><li>support@vioracollective.in</li></ul> </details> <p>No need account to shop on our website. You will get whatsapp and email notifications where you can manage your orders. However creating account is useful for regular orders and frequent shopping!</p>We accept major debit/credit cards, UPI, net banking, and secure wallet payments through trusted gateways.<p>Yes, we offer COD.</p><p>Shipping charges depend on your location and product weight. You can view the exact shipping cost at checkout before confirming your order.</p><ol><li>Tamil Nadu (other cities): 3–5 working days</li><li>Other Indian states: 5–7 working days</li></ol>Yes, we offer free shipping on orders above ₹1000 to 1500. <p>We accept returns within 7 days of delivery for damaged, defective, or incorrect products. Items must be unused and in original packaging.</p><ul><li>Helpdesk: +91 0000 00000</li><li>support@vioracollective.in</li></ul>
