Privacy Policy

Privacy Policy Welcome to Viora Collective (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or use our website, vioracollective.com.By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.1. Information We CollectWe may collect the following types of information when you use our website:Personal Information<ul data-start="519" data-end="643"><li data-section-id="1j3z0bz" data-start="519" data-end="525">Name</li><li data-section-id="1c1efm" data-start="526" data-end="541">Email address</li><li data-section-id="1h37kgn" data-start="542" data-end="556">Phone number</li><li data-section-id="ykxv9" data-start="557" data-end="574">Billing address</li><li data-section-id="1o5vxgs" data-start="575" data-end="593">Shipping address</li><li data-section-id="1740u8u" data-start="594" data-end="615">Payment information</li><li data-section-id="1e50khy" data-start="616" data-end="643">Account login information</li></ul>Non-Personal Information<ul data-start="674" data-end="820"><li data-section-id="1w1hmsn" data-start="674" data-end="686">IP address</li><li data-section-id="3dctr0" data-start="687" data-end="701">Browser type</li><li data-section-id="haf0gs" data-start="702" data-end="722">Device information</li><li data-section-id="1u8gsi8" data-start="723" data-end="741">Operating system</li><li data-section-id="1pdnzyw" data-start="742" data-end="757">Pages visited</li><li data-section-id="laglsq" data-start="758" data-end="785">Website usage information</li><li data-section-id="10bcluf" data-start="786" data-end="820">Cookies and tracking information</li></ul>2. How We Use Your InformationWe may use the information we collect to:<ul data-start="900" data-end="1357"><li data-section-id="g36sd0" data-start="900" data-end="933">Process and fulfill your orders</li><li data-section-id="5mq040" data-start="934" data-end="960">Provide customer support</li><li data-section-id="lywmos" data-start="961" data-end="1006">Improve our products, services, and website</li><li data-section-id="zyuf69" data-start="1007" data-end="1061">Send order confirmations, updates, and notifications</li><li data-section-id="spkpfr" data-start="1062" data-end="1102">Respond to your questions and requests</li><li data-section-id="e2r64y" data-start="1103" data-end="1165">Detect and prevent fraud, abuse, and unauthorized activities</li><li data-section-id="1cr4zgd" data-start="1166" data-end="1204">Personalize your shopping experience</li><li data-section-id="oealpk" data-start="1205" data-end="1298">Send promotional offers and marketing communications, where permitted and with your consent</li><li data-section-id="1en3n9b" data-start="1299" data-end="1357">Comply with applicable legal and regulatory requirements</li></ul>3. Payment InformationPayments made through our website are processed using secure third-party payment gateways. Viora Collective does not store your complete credit card, debit card, or banking information on our servers.Payment service providers may collect and process your payment information in accordance with their own privacy policies and security practices.4. Cookies and Tracking TechnologiesOur website may use cookies and similar tracking technologies to:<ul data-start="1846" data-end="2055"><li data-section-id="1kdbcki" data-start="1846" data-end="1877">Improve website functionality</li><li data-section-id="17tfowm" data-start="1878" data-end="1905">Remember your preferences</li><li data-section-id="qt7bx1" data-start="1906" data-end="1946">Understand and analyze website traffic</li><li data-section-id="ujtfiw" data-start="1947" data-end="1988">Improve and personalize your experience</li><li data-section-id="1wj91hq" data-start="1989" data-end="2055">Measure the effectiveness of advertising and marketing campaigns</li></ul>You may disable cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the website.5. Sharing of InformationWe do not sell, rent, or trade your personal information to third parties.We may share relevant information with trusted service providers when necessary to operate our business and provide our services, including:<ul data-start="2454" data-end="2727"><li data-section-id="zt75r3" data-start="2454" data-end="2487">Shipping and logistics partners</li><li data-section-id="qk6638" data-start="2488" data-end="2535">Payment gateway and payment service providers</li><li data-section-id="ajj8x8" data-start="2536" data-end="2578">Website hosting and technology providers</li><li data-section-id="tixnyh" data-start="2579" data-end="2628">Marketing, advertising, and analytics providers</li><li data-section-id="1ijf8vj" data-start="2629" data-end="2727">Government authorities, regulators, or law-enforcement agencies where required by applicable law</li></ul>We expect third-party service providers handling personal information on our behalf to maintain appropriate confidentiality and security measures.6. Data SecurityWe take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.However, no method of transmitting information over the internet or storing information electronically is completely secure. Therefore, while we strive to protect your information, we cannot guarantee absolute security.7. Marketing CommunicationsWhere permitted and with your consent where required, we may send you promotional emails, SMS messages, or other marketing communications about our products, offers, and services.You may opt out of marketing communications at any time by:<ul data-start="3571" data-end="3687"><li data-section-id="g9925i" data-start="3571" data-end="3628">Using the unsubscribe option provided in our emails; or</li><li data-section-id="13b0zep" data-start="3629" data-end="3687">Contacting us directly using the details provided below.</li></ul>Please note that you may still receive essential communications relating to your orders, transactions, or account.8. Third-Party LinksOur website may contain links to third-party websites, services, or platforms.Viora Collective is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.9. Children's PrivacyOur website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.If we become aware that personal information has been collected from a child without appropriate parental or guardian consent, we will take reasonable steps to delete the information.10. Your Privacy RightsDepending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:<ul data-start="4622" data-end="4947"><li data-section-id="9b5lma" data-start="4622" data-end="4673">Access the personal information we hold about you</li><li data-section-id="19qxxag" data-start="4674" data-end="4734">Request correction of inaccurate or incomplete information</li><li data-section-id="1vf8zup" data-start="4735" data-end="4782">Request deletion of your personal information</li><li data-section-id="fwwjpa" data-start="4783" data-end="4845">Restrict or object to certain processing of your information</li><li data-section-id="12t7ruu" data-start="4846" data-end="4901">Withdraw consent where processing is based on consent</li><li data-section-id="1m300q9" data-start="4902" data-end="4947">Request a copy of your personal information</li></ul>To exercise any applicable rights, please contact us using the contact information below. We may need to verify your identity before processing certain requests.11. Data RetentionWe retain personal information only for as long as reasonably necessary to:<ul data-start="5212" data-end="5447"><li data-section-id="74jtln" data-start="5212" data-end="5253">Fulfill orders and provide our services</li><li data-section-id="19jw05i" data-start="5254" data-end="5294">Maintain business and customer records</li><li data-section-id="1kh1owc" data-start="5295" data-end="5348">Meet legal, accounting, and regulatory requirements</li><li data-section-id="pw8582" data-start="5349" data-end="5382">Resolve disputes and complaints</li><li data-section-id="1odn4ql" data-start="5383" data-end="5409">Prevent fraud and misuse</li><li data-section-id="1lo6k1a" data-start="5410" data-end="5447">Enforce our agreements and policies</li></ul>When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.12. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws.Any updates will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically.Your continued use of our website after any changes are posted constitutes your acceptance of the updated Privacy Policy, where permitted by applicable law.13. Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:Viora CollectiveWebsite: vioracollective.com Email: <a href="mailto:support@vioracollective.com" rel="noopener" data-start="6294" data-end="6321">support@vioracollective.com</a> Contact Page: vioracollective.com/contact-usThank you for trusting Viora Collective.

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